Lidl Connect not working: fixes by symptom

What if Lidl Connect shows no signal at all?

First restart the phone, or turn Airplane Mode on for 15 seconds and off again, as Lidl advises. Then check that the SIM is active in the Lidl Plus app, since activation can take up to 24 hours, and that the phone is unlocked. Abroad, check you are in the roaming zone with Data Roaming on.

• Activation pending: the app shows its status, and Lidl emails you when you are "fully active".
• Number transfer pending: until it completes, your number is still on your old SIM. Your Lidl Connect SIM may not work yet.
• Phone locked to another network: a locked phone rejects other SIMs. Ask your old provider to unlock it.
• Coverage: check eir's signal at that place on ComReg's map ↗.
• Outside the roaming zone: Lidl Connect has no roaming outside the EU and EEA, the UK, Switzerland, Ukraine and Moldova.

What if you have signal but no internet on Lidl Connect?

Check that mobile data is on and, on a dual-SIM phone, set to the Lidl Connect line. Turn WiFi off to test. Restart, or toggle Airplane Mode for 15 seconds. Abroad, switch Data Roaming on, and remember data stops at 50GB a month. A very old phone may only support 3G data, which eir is switching off.

• Mobile data switched on, and the data line set to Lidl Connect on dual-SIM phones.
• Data Roaming on when abroad: Lidl's help pages say to make sure it is switched on.
• 50GB reached abroad: data stops until your next billing month.
• Payment: after a failed payment, Lidl says you can still receive calls and texts for up to 30 days; check Lidl Pay in the app.
• 3G-only phone: eir began switching off 3G data from 1 October 2026.

What are the Lidl Connect APN settings?

Lidl has not published APN settings for Lidl Connect in Ireland. They are not on lidl.ie, in 1GLOBAL's service documents or in Lidl's help articles that we checked. Most phones set the APN automatically from the SIM. If data still fails after the checks above, ask Lidl Connect customer care rather than copying settings from elsewhere.

Do not use APN settings from Lidl Connect in Germany or Austria, or from eir: they are different services, and wrong settings can stop data or MMS working. If customer care gives you settings, enter them exactly as given.

What if your Lidl Connect SIM is not activated yet?

Give it time first: 1GLOBAL says activation "will take up to 24 hours" and the Lidl Plus app shows the status. If you are keeping your number, the Lidl Connect service starts only when the transfer completes. If it is still not active after 24 hours, or the app shows an error, contact customer care.

If the activation code for a store SIM is rejected, as one user reported on askaboutmoney.com, Lidl's help pages do not give a specific fix. Check you typed it exactly, then contact customer care with the SIM to hand.

What if your Lidl Connect number transfer failed or is stuck?

A failure usually means a mismatch: Lidl says "some of the information provided did not match your current provider's records". Check your account number for bill pay, or whether your prepay number is registered, then resubmit in the app. A stuck transfer may be waiting for porting hours. Your old SIM keeps working meanwhile.

In the first week, Lidl told TheJournal.ie that "exceptional" demand meant some transfers took longer than expected, and that its customer services team was in direct contact with affected customers. If yours is taking days, contact customer care and, if needed, make a formal complaint: providers must respond within ten working days.

• Bill pay: the account number is on your bill or in your online account with the old provider.
• Prepay: answer correctly whether the number is registered. A forum reply on askaboutmoney.com names "unregistered prepay when it should be registered prepay" as a common cause.
• Porting hours: 8am–6pm Monday to Friday, 10am–4pm at weekends. A request outside them waits.
• Once a transfer is being processed it cannot be cancelled.
• By law, you should not be without service for more than one working day, and if a port fails your old provider must reactivate your number.

What if you are not getting texts or verification codes?

During a transfer, the security code goes to your old SIM, which "must be active to receive the security code". After the transfer, check the text line is set to Lidl Connect on a dual-SIM phone, that you are not in Airplane Mode, and that the sender is not blocked. Restart the phone, then contact customer care.

What if the Lidl Connect eSIM will not install?

Lidl's advice is to follow the instructions in the Lidl Plus app and, if that fails, call customer care on +353 1 9203010. Check WiFi, that the phone supports eSIM and is unlocked, and, if you are keeping your number, that the transfer has completed: the eSIM is only ready after it. More on the eSIM page.

What if your Lidl Connect payment is declined?

Lidl Connect is paid by debit or credit card through Lidl Pay. Lidl's pages do not mention Revolut or virtual cards, and one user on askaboutmoney.com reported a Revolut payment being returned. If a renewal fails, Lidl says you can still receive calls and texts for up to 30 days while you fix the card.

Renewal payments are taken five days before your monthly renewal date, according to the 1GLOBAL terms, so a card that has just expired can fail before you expect it. If the very first payment fails, the terms say the order may be cancelled before activation.

When should you contact Lidl Connect or ComReg?

Contact Lidl Connect customer care for anything about your account, SIM, transfer or payment: through the chatbot in Lidl Plus, on +353 1 9203010 or at [email protected]. If a complaint is not resolved, providers must acknowledge it within two working days and respond within ten. After that, ComReg's consumer team can help.

ComReg's consumer care page: comreg.ie ↗. Keep dates, reference numbers and screenshots. Porting delays can also qualify for compensation under the provider's published scheme, which ComReg has required since 8 July 2024.