How to cancel Lidl Connect, and take your number with you

How do you cancel Lidl Connect?

Open the Lidl Plus app, go to the Lidl Connect section and use the cancellation button, or email [email protected]. The 1GLOBAL terms let you cancel "at any time, for any reason, without cost or penalty". You can also cancel by post, but the letter must be sent at least five days before your renewal date.

When you cancel electronically, the terms say 1GLOBAL "will promptly acknowledge receipt of your cancellation request on a durable medium", which in practice means an email. Keep it. If you do not receive one, contact customer care before your renewal date rather than after.

If you have extra lines on the same Lidl Plus account, check which line you are cancelling: the account holder manages every line from the same app.

Should you cancel Lidl Connect before switching to another network?

No, if you want to keep your number. Ask your new provider to move it, and Lidl Connect ends automatically when the transfer completes. The terms say 1GLOBAL keeps your service running "until the switch is completed", so you are not left without a phone. Cancelling first only adds risk to the number.

This is the same rule that applies when you move to Lidl Connect: the receiving provider leads the switch, and the old service closes itself. ComReg's switching guidance works the same way for every Irish operator. Cancel yourself only if you do not need the number any more.

How does a Lidl Connect port out work?

Ask your new provider for a number transfer. When its form asks for your current provider, choose eir: 1GLOBAL's portability FAQ says "Please select Eir as your current (donor) provider", because Lidl Connect runs on eir's network. The number moves on the agreed day, normally within one working day, and Lidl Connect then ends.

The terms limit any interruption during the switch to one working day. If it takes longer, or Lidl Connect keeps charging you after the number has moved, you may be owed compensation: see customer service.

1. Pick the new plan

   Choose your new provider and plan. The compare page lists eleven unlimited plans side by side.

2. Request the transfer there

   Give the new provider your Lidl Connect number and choose eir as the current provider. Lidl Connect is prepaid, so no bill pay account number should be needed; if the form insists, ask the new provider.

3. Keep the Lidl Connect SIM in

   Your old SIM receives any security code and keeps working until the move.

4. Check the move

   When the new SIM works, check Lidl Plus shows Lidl Connect has ended, and that no further renewal is due.

When should you cancel to avoid another Lidl Connect payment?

Before your renewal date, which is the same day each month as the day your service started. Payment is taken five days before that date, but the terms say a cancellation made before the renewal date still counts as "made in time", and the renewal payment already taken is refunded in full.

Lidl's help pages say the payment date cannot be changed: the subscription renews automatically on the same date each billing cycle. If your service started on the 29th, 30th or 31st, it renews on the last day of shorter months.

After cancelling, the service runs to the end of the month you have paid for. The terms say unused allowance "expires at the end of the bundle period" and is not refunded, unless the law requires it.

Do you get money back if you cancel within 14 days?

Yes, partly. The terms give a 14-day right to withdraw from the contract without a reason. Because the service starts at once, the refund is "calculated on a pro rata basis" for the days you used. The €0.99 store SIM is a separate purchase from Lidl and is not covered by this right.

Withdraw the same way as cancelling: the cancellation button in the app or an email to [email protected]. The terms mention a model withdrawal form, but you do not have to use it.

Do you lose the launch price for life if you cancel Lidl Connect?

Yes. The terms say you lose a price for life if you cancel, if you cancel and later re-subscribe, or if your service ends because your Lidl Plus account is deleted. Coming back later means paying the standard price, €12.99, or whatever offer runs then. Moving the number away also ends it.

The one exception in the terms: if 1GLOBAL changes the contract in a way that gives you a legal right to leave without penalty, and you leave for that reason, the price for life is not counted as voluntarily given up. Normal cancelling is not covered by that exception.

The launch price was reported by the press for the first customers; the [Lidl Connect guide](/lidl-connect/#price-for-life) explains what "for life" means in the terms.

Lidl Connect cancel subscription: what if you just stop paying?

Do not rely on that. If a renewal fails, the terms give a 30-day grace period with incoming calls and texts only, then up to 90 days of suspension, and then the number "may be permanently deactivated". You would lose the number and the price for life without a clean record of cancelling.

Removing the card from Lidl Pay is not a cancellation either. Use the cancel button or email, and keep the confirmation.

What happens to Lidl Connect if you delete your Lidl Plus account?

It ends. Lidl Connect needs an active Lidl Plus account. After you ask to delete it you have 72 hours to change your mind; then the account is deleted and Lidl Connect is terminated. The number is held for 30 days so you can still move it to another provider, then released.

Lidl's help pages add that if you are still within the 14-day withdrawal period you get a pro-rata refund. To keep the number, move it before deleting Lidl Plus, or within those 30 days. Deleting the account also ends the price for life.