Lidl Connect customer service: how to contact them

How do you contact Lidl Connect customer service?

The 1GLOBAL terms list three ways: phone +353 1 9203010, email [email protected], or a letter to Lidl Ireland in Tallaght. Lidl also offers a chatbot in the Lidl Plus app, a digital assistant called LiA on its help site, and a contact form answered within 48 hours. All of them reach the same Lidl Connect team.

The terms say these contact details "are available for customer inquiries, complaints, and support requests", so there is no separate complaints line. They also say that Lidl Ireland acts as 1GLOBAL's agent: anything you tell Lidl's customer support about Lidl Connect counts as if you had told 1GLOBAL directly, including formal notices such as a cancellation.

There is no Lidl Connect web login and no separate Lidl Connect app in Ireland, so the Lidl Plus app is also where you check your plan, SIM, payments and usage before you contact anyone.

What is the Lidl Connect phone number?

It is +353 1 9203010, a Dublin number. 1GLOBAL's terms give it for all enquiries, Lidl's help pages give it for eSIM and registration problems, and the portability FAQ gives it for compensation claims. Lidl's documents do not publish opening hours for the line, so check the help site or ring to find out.

Because it is an ordinary Irish landline number, a call from your Lidl Connect phone in Ireland falls under the plan's unlimited calls to Irish numbers. From abroad, dial it the same way, with +353. If your Lidl Connect SIM is the thing not working, call from another phone or use WiFi calling if your phone supports it.

Be wary of other numbers. Search results and complaint websites list different numbers and email spellings for "Lidl customer service". The number above is the one in 1GLOBAL's own terms and Lidl's help articles. Lidl Connect in Germany and Austria has its own hotlines, which cannot help with an Irish account.

Is there a Lidl Connect live chat or chatbot?

Yes. 1GLOBAL's portability FAQ names the "Lidl Chatbot in-app" as a way to contact them, and Lidl's help site offers a digital assistant called LiA for Lidl Plus and Lidl Connect questions. It is usually the quickest place to start, and you can ask it to pass you to a person.

The chatbot inside Lidl Plus already knows which account you are using, which saves typing your number and email. LiA on the help site works without the app, which helps if your phone is the problem. For anything involving money, such as a refund or a compensation claim, ask for a written reference so you can quote it later.

Can you email or write to Lidl Connect?

Yes. The email address in the terms is [email protected], and you can cancel by email too. The postal address is Lidl Ireland GmbH, Main Road, Tallaght, Dublin 24, D24 PW6K. A letter to cancel must be sent at least five days before your renewal date. Lidl's help site also has a contact form, answered within 48 hours.

Email is the best channel for anything you may need to prove later: cancellations, complaints, refund requests and compensation claims. The terms say that when you cancel electronically, 1GLOBAL "will promptly acknowledge receipt of your cancellation request on a durable medium", so keep that reply. If none arrives within a couple of days, write again.

What should you have ready when you contact Lidl Connect?

Your Lidl Connect mobile number, the email address of your Lidl Plus account, and a short description of the problem with the date and time it started. 1GLOBAL asks for exactly these three things for compensation claims. Screenshots of error messages, and your old provider's account number for transfers, also help.

• Phone model and whether you use an eSIM or a physical SIM from a Lidl store.
• What you have already tried: a restart, Airplane Mode for 15 seconds, the steps on Lidl Connect not working.
• For a number transfer: the number being moved, the old provider and, for bill pay, the account number from the bill.
• For payment problems: the card in Lidl Pay and the date the payment failed. Renewals are taken five days before your renewal date.
• Never send your full card number, PIN or passwords by email or chat.

How do you make a Lidl Connect complaint?

Use the same channels, and say clearly that it is a complaint. The terms point to 1GLOBAL's Code of Practice for Complaint Handling. ComReg's rules require providers to acknowledge a complaint within two working days and send a complaint response within ten working days. Keep the reference number and the dates.

Lidl's help article on complaints says that if you are not satisfied with how a switching request or compensation claim has been handled, you can submit a complaint to the support team. The same applies to any other part of the service: billing, coverage, activation or how you were treated.

Write the complaint down, even if you started on the phone: what happened, when, what you want done, and the reference you were given. An email to [email protected] gives you a record with a date on it, which ComReg will ask for if you go further.

When can you take a Lidl Connect complaint to ComReg?

When 1GLOBAL has not resolved it. The terms say customers "unable to resolve a complaint directly with 1GLOBAL may seek assistance from ComReg", which runs a formal dispute process for telecoms complaints. ComReg expects you to complain to the provider first, and it can step in on complaints made within the last twelve months.

ComReg's consumer care pages explain how to contact its team: comreg.ie ↗. Send it your complaint, the provider's response or the lack of one, the dates and your reference number. ComReg does not charge for this.

Can you get compensation if a number transfer goes wrong?

Yes, in some cases. Lidl lists loss of service while switching, delays moving your number, delays ending your old service and not being kept informed. The terms set compensation at 1/30 of your monthly price for each day of failure, excluding the first working day, refunded to your original payment method.

To claim, contact the chatbot in Lidl Plus, email [email protected] or ring +353 1 9203010 with your mobile number, a description of the issue, and the date and time it occurred. 1GLOBAL says it reviews claims within the timeframes of its complaints code. Some claims may belong with your old provider instead, for example if it cut you off too early.

In the first week after launch, Lidl told TheJournal.ie that "exceptional" demand had delayed some transfers. If that happened to you, it is worth claiming: the right comes from ComReg's switching rules, not from goodwill. More on switching: how to switch to Lidl Connect.

Can a Lidl store or IrishSim help with your Lidl Connect account?

Lidl stores sell the physical SIM for €0.99, but the account itself is managed in Lidl Plus and handled by the Lidl Connect customer care team. IrishSim is an independent guide with no access to any account: it cannot check your transfer, refund a payment or unlock a SIM.

For your own account, always use the official channels on this page. For general questions, such as what the plan includes or how roaming works, the Lidl Connect guide and the pages linked from it may answer you faster.